Position Purpose

The Head O2C & TCM – GCC is responsible for leading end-to-end Order to Cash and Treasury & Cash Management service delivery across the Global Capability Centre, ensuring accurate, timely, compliant, and customer-focused operations across countries and regions in scope.

The role owns global O2C and TCM delivery across cash application, collections, credit, reporting, deductions, receivables management, payments, cash forecasting, cash accounting, liquidity support, bank administration, treasury controls, and related month-end close activities. The role is accountable for driving operational excellence, governance, compliance, transformation, automation, stakeholder partnership, and scalable service delivery across the O2C and TCM organisation.

The role also plays a key leadership role in transitions, Centre of Excellence development, process standardisation, risk management, audit readiness, and capability building across the GCC.

Your Key Responsibilities

Your responsibilities include, but not limited to:

O2C & TCM Service Delivery Leadership




Own and oversee global O2C and TCM delivery across cash, payments, forecasting, treasury operations, collections, credit, reporting, reconciliations, factoring, deductions, disputes, and month-end close activities.
Ensure all operational deliverables are completed accurately, on time, and in line with defined service levels, controls, SOPs, and business requirements.
Provide strategic and operational direction to O2C and TCM process leads, managers, and teams across the GCC.
Ensure consistent delivery quality across countries, entities, and process towers.
Monitor key operational metrics, dashboards, ageing, cash flow, payment execution, open items, reconciliations, and exception cases.
Drive structured governance around issue resolution, escalation management, risk mitigation, and service delivery performance.
Treasury & Cash Management Oversight
Lead GCC TCM operations covering payments, cash forecasti

📌 HeadC (India)
🏢 Sandoz India
📍 India