The role incumbent Senior Analyst/Ops Lead working in the Equity settlement area, with the focus being error free processing of settlements - Working in a client centric setting, the emphasis is on total quality end to end processing.
Responsibilities In The Role
Mission:
BAU production for the processes in scope.
To ensure all transactions are processed including manual settlement and confirmations as per the currency cutoffs and client requirements
Working closely with the team in shift, providing support to the team members, be first point of contact for expert advice, continuously providing solid understanding of procedures, processes and guidelines/norms
Team Spirit: Should be able to work closely with people without any Behaviour, attitude problems
Training: Provide guidance and training on use of various applications, procedures and internal controls,
Reporting: ensure the reporting with all metrics & analytics on a daily, weekly, monthly basis.
Communication: liaison with the clients, CRMs,
agent and other BOs and with internal department, and regulation & compliance authorities.
Issue management: Daily supervision from a settlement and confirmation perspective of any issues, technical or operational, which may have a negative impact on the successful execution, or which increase the associated risks. Ensure that incident and issues are escalated according to strict guidelines and track in the appropriate tools. Understanding of impact on clients and downstream departments, minimizing impact.
Problem solving: Assist team with quick solutions to the daily processing issues/problems and look for long term and permanent fixes to reduce manual work and improve STP.
Controls: Define and ensure full control on operations along the day, control checklists is completed by each team member in a timely manner and that the Permanent Supervision is truly performed and justified.
Continuous Improvement Pr
📌 Lead Expert (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru
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