Job Description

Looking for Boomi Support Engineer.

Experience: 4 years

Location: Hyderabad or Gurgaon

Work Mode: Hybrid (Shift Timing: 5:30 am to 2:30PM OR 1PM to 10PM)

Cab Facility: Yes, Pickup and Drop, both

About The Role

We are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.

Key Responsibilities

Monitor and troubleshoot Boomi integration processes and job failures.
Analyze process logs, document logs, and error messages to identify root causes.
Resolve incidents involving failed messages, data synchronization, and integration exceptions.
Reprocess failed integrations while validating data integrity and processing sequences.
Handle ServiceNow/JIRA incidents, service requests,



and operational support tickets.
Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.
Collaborate with application teams, third-party vendors, OEM support, and L3 engineers for issue resolution.
Participate in production triage calls and support deployment activities.
Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.

Required Skills

Boomi, Boomi AtomSphere Platform, Boomi Atom Cloud, Boomi Molecule
Process execution and troubleshooting, Integration Knowledge, API troubleshooting
REST/SOAP integrations, Data mapping, Message reprocessing, Error handling

Enterprise Applications (Preferred)

Experience with some of the following: SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, Concur.

ITSM & Collaboration

ServiceNow, JI

📌 GSPANN - Boomi Support Engineer (Gurugram)
🏢 GSPANN Technologies
📍 Gurugram