– Telecaller

Department: Sales / Customer Support

Location: Bhiwandi, Maharashtra

Employment Type: Full-Time

Job Summary

We are looking for a confident and enthusiastic Telecaller to handle customer calls, follow up with leads, understand customer requirements, and support the sales team in generating business opportunities.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Follow up on leads, enquiries, and quotations.
- Understand customer requirements and provide basic product information.
- Maintain regular follow-up with customers through calls and WhatsApp.
- Coordinate with the Sales team for customer enquiries and appointments.
- Maintain daily call records and update lead status.
- Achieve daily/weekly calling and follow-up targets.
- Handle customer queries professionally and ensure timely responses.
- Generate and maintain a database of prospective customers.
- Share customer feedback and market information with the reporting manager.





Requirements
- 12th Pass / Graduate preferred.
- Good communication and interpersonal skills.
- Comfortable speaking on the phone with customers.
- Basic knowledge of MS Excel and WhatsApp.
- Positive attitude and willingness to learn.
- Fresher candidates can also apply.
- Prior experience in telecalling, customer service, or sales will be an advantage.

Key Skills
- Valuable verbal communication
- Customer handling
- Follow-up skills
- Lead management
- Basic computer knowledge
- Target-oriented approach
- Teamwork and coordination

Key Performance Indicators (KPIs)
- Number of calls made
- Lead follow-up and conversion
- Customer response rate
- Appointments/enquiries generated
- Daily call report accuracy
- Achievement of assigned targets

Work Location: In person

📌 Tele Calling Executive (Bhiwandi)
🏢 Kuche7
📍 Bhiwandi