Job Title: Telecalling Executive – Fertility & Healthcare (Social Media Leads)

Department: Marketing & Patient Relations

Location: RR Nagar, Bengaluru

Employment Type: Full-Time

Reporting To: Marketing Manager / Patient Relationship Manager

Language: Kannada, English

About the Organization

Radhakrishna Fertility and Healthcare Centre is a reputed IVF and women’s healthcare centre committed to ethical, compassionate, and advanced reproductive care. We actively engage patients through digital platforms and provide personalized guidance throughout their fertility journey.

Position Overview

We are seeking a compassionate, confident, and result-oriented Telecalling Executive who will be responsible for handling and converting leads generated through social media campaigns (Facebook, Instagram, Google Ads, Website, etc.).

The candidate will play a crucial role in the patient acquisition journey by responding promptly, building trust, providing accurate information, and scheduling appointments for consultations.

Key Responsibilities Lead Management & Calling

- Call all assigned leads received from social media campaigns on a daily basis
- Respond to inquiries regarding IVF, IUI, fertility treatments, and women’s healthcare services
- Provide clear, empathetic, and accurate information about services and consultation process
- Follow up regularly with interested leads until appointment confirmation

Appointment Conversion
- Schedule consultations for doctors as per availability
- Guide patients regarding documents, reports, and preparation before visit
- Send confirmation messages via WhatsApp/SMS
- Ensure maximum conversion from inquiry to hospital visit

Data & CRM Management
- Maintain proper lead records in CRM/Excel




- Update call status (Interested / Not Interested / Follow-up / Converted / Closed)
- Track daily call targets and conversion ratio
- Coordinate with marketing team regarding lead quality feedback

Patient Relationship Handling
- Handle sensitive conversations related to infertility with empathy
- Maintain strict patient confidentiality
- Escalate complex medical queries to doctors or counsellors

Required Qualifications

- Minimum: PUC / Graduate (Any stream)
- 1–3 years of telecalling / customer support / healthcare calling experience
- Experience in IVF / hospital / diagnostic centre is preferred

Required Skills

- Excellent communication skills (Kannada mandatory; English & Hindi preferred)
- Strong convincing and persuasion skills
- Patient, empathetic, and emotionally intelligent
- Positive listening ability
- Basic computer knowledge (Excel, CRM systems, WhatsApp Business)
- Ability to handle rejection and objections professionally

Key Competencies

- Target-oriented mindset
- High follow-up discipline
- Professional telephone etiquette
- Confidentiality and ethical communication
- Stress management under high inquiry volume

Performance Indicators (KPIs)

- Number of calls made per day
- Lead response time
- Appointment booking rate
- Conversion ratio (Lead to Visit)
- Follow-up completion rate
- Patient feedback on call experience

Working Conditions

- Full-time (In-house role preferred)
- Fixed working hours with potential weekend rotation
- Incentive structure based on conversion performance

Why Join Us?

- Opportunity to work in a meaningful fertility healthcare environment
- Direct contribution to helping couples start families
- Performance-based incentives
- Professional and supportive work culture

Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 Tele Calling Executive (Bengaluru)
🏢 Radhakrishna IVF and Multispeciality Hospital
📍 Bengaluru