- Make outbound calls to customers and follow up on travel enquiries and leads.
- Understand customer travel requirements, preferences, and budget.
- Explain tour packages, itineraries, hotels, sightseeing, transfers, and other travel services.
- Follow up with customers regularly and convert enquiries into confirmed bookings.
- Handle customer questions professionally and provide accurate information.
- Maintain proper records of calls, enquiries, and follow-ups.
- Coordinate with the sales and operations team to ensure smooth customer service.
- Build good relationships with customers and provide excellent service.
Requirements
- Excellent spoken English and positive communication skills are mandatory.
- Fluent in English and knowledge of additional languages will be an added advantage
- Confident and professional while speaking with customers.
- Good convincing and negotiation skills.
- Basic computer knowledge and familiarity with WhatsApp/email.
- Positive attitude and willingness to learn.
- Candidates with travel industry experience will be preferred.
- Freshers with excellent English communication skills can also apply.
Preferred Skills
- Telecalling / Customer Service
- Lead Follow-up
- Sales & Conversion
- Customer Relationship Management
- Good English Communication
- Basic knowledge of domestic and international travel
Salary Salary: Based on experience and communication skills.