The candidate will be responsible for making regular calls, communicating payment requirements, following up on overdue invoices, resolving basic payment-related queries, and maintaining accurate collection records.

Key Responsibilities

- Make daily outbound calls to customers regarding pending and overdue payments.

- Follow up with customers as per the agreed payment schedules and credit terms.

- Clearly communicate outstanding amounts, due dates, invoice details, and payment requirements.

- Obtain firm payment commitments from customers and ensure follow-up until payment is received.

- Coordinate with the Accounts Team regarding payment status and outstanding balances.

- Maintain proper records of calls, customer responses, promised payment dates, and collection status.

- Escalate delayed payments, disputes, or non-responsive customers to the Accounts Manager.

- Send payment reminders through email/WhatsApp as required.

- Follow up on bounced or failed payments and coordinate for resolution.

- Reconcile customer payment information with the Accounts Team where required.

📌 Tele Calling Executive - Female (Thrissur)
🏢 Switrus Holidays
📍 Thrissur