Job Title: Technical Support Rep

About Company:

NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of higher education. We deliver unmatched value through a combination of process excellence, quality control and services such as information & content development, metadata modelling, controlled vocabulary services, data preparation, software development, product quality control & assurance, specialized email and technical phone support apart from assisting with product development. NES is renowned for its mastery in the de-duplication of bibliographic and metadata records through the creation of composite records.

About EBSCO:

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 6,500 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce.

EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best.





If you are too, we encourage you to explore our unique opportunities.

Primary Responsibilities:

· Provide first line diagnostic/troubleshooting support and technical expertise viaphone and email to ensure customer satisfaction.

· Answer customer questions and inquiries across a variety of EBSCO products

· Perform problem determination / problem source identification to understand the root cause of a customer’s issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution.

· Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate

· Troubleshoot and resolve specific product related issues while maximizing customer satisfaction.

· US Call Support experience must

· Ability to work in night shifts

· Excellent English Language Communication Skills

· Technical Support basics like Networking, basic Knowledge on different devices,

· understanding of IPs, troubleshooting browser issues. Excellent time management, multi-tasking, and proven troubleshooting skills

.· 2-4 years’ experience supporting customers using Web-based services, preferred.

· Positive working knowledge of MS Office Suite.

· Excellent Internet Browsing skills.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits

- Health insurance
- Provident Fund

Experience:
- total work: 1 year (Required)

Work Location: In person

📌 Technical Support Representative (Cherlapalli)
🏢 NISC Exports
📍 Cherlapalli