Job Title: Technical Voice Process

Location: Kolkata, West Bengal

Shift: Rotational Shifts (including night shifts)

Experience: 1– 5years

Qualification: HSC/Graduate

Hiring for a Technical Voice Process role at MNCs. The candidate will be responsible for handling inbound and outbound technical support calls, assisting customers with troubleshooting, and ensuring a high level of customer satisfaction.

Roles and Responsibilities

- Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently.
- Provide technical support and troubleshoot issues related to software, hardware, or network connectivity.
- Record customer interactions accurately and follow up for issue resolution.
- Meet defined metrics such as call quality, response time, and customer satisfaction.




- Escalate complex issues to higher-level technical teams as required.
- Adhere to process guidelines and company policies.

Required Skills

- Excellent communication skills (English – verbal and written).
- Robust problem-solving and analytical ability.
- Basic understanding of computer systems, operating systems, and networking concepts.
- Ability to handle high-pressure situations with patience and professionalism.
- Flexible to work in rotational shifts and weekends.

Interested candidates can connect at the below given details:- Email: [email protected]

Contact: 93299 22460

Pay: ₹100,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Technical Support Executive - International Voice Process (Kolkata)
🏢 Recruiting/Staffing
📍 Kolkata