Job Title: Technical Support Executive - Telecom (O2C Process)

Company: Hexaware Technologies

Location: One IT SEZ, Chennai

Experience: 1-3 Years

Process: Telecom Voice / BPO Technical Support

Job Summary

Hexaware is hiring Technical Support Executives for a Telecom O2C (Order-to-Cash) process. The role requires candidates with Telecom support experience and working knowledge of Routers, Switches, LAN/WAN, and Network Troubleshooting. The candidate will provide technical assistance to customers, diagnose connectivity issues, and ensure timely resolution while delivering an excellent customer experience.

Key Responsibilities

- Provide technical support to telecom customers through voice-based interactions.
- Troubleshoot issues related to Routers, Switches, Internet Connectivity, LAN/WAN, Wi-Fi, DNS, DHCP, and TCP/IP.
- Handle customer queries related to telecom services, order status, provisioning, activation, and billing.
- Diagnose and resolve network-related incidents within defined SLAs.
- Create, update, and track support tickets in CRM/ticketing tools.
- Coordinate with Network Operations and Backend teams for escalated issues.




- Ensure high customer satisfaction through effective communication and issue resolution.
- Maintain process compliance and quality standards.

Required Skills
- 1 to 3 years of experience in Telecom Technical Support / ISP Support / Network Support / O2C Operations.

- Strong understanding of
- Routers & Switches
- TCP/IP, DNS, DHCP

- LAN/WAN Technologies
- Broadband & Internet Connectivity

- Network Troubleshooting
- Excellent verbal and written communication skills.
- Customer-centric approach with good analytical skills.
- Comfortable working in rotational shifts and 24/7 support workplace.

Educational Qualification
- Any Graduate.
- Certifications such as CCNA, Network+, or equivalent will be an added advantage.

Preferred Background
- Telecom, ISP, Broadband, NOC, Network Support, Service Desk, Technical Helpdesk.
- Experience in international or domestic BPO technical support processes.

Why Join Hexaware?
- Excellent career growth opportunities.
- Exposure to global telecom clients.
- Dynamic and technology-driven work environment.
- Attractive salary and performance incentives.

Contact - HR - Jenil Raj J - (phone hidden)

📌 Technical Support Executive (Chennai)
🏢 Hexaware Technologies
📍 Chennai