- Provide first-line technical support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Assist customers in navigating software applications and provide guidance on best practices.
- Maintain accurate records of customer interactions and technical issues in the support ticketing system.
- Collaborate with the engineering team to escalate complex issues as needed.
- Stay updated on new technologies and product features to provide accurate support.
- Conduct follow-ups with clients to ensure resolution of issues and satisfaction.
- Visit client sites to handle troubleshooting, support, and installation activities.
Qualifications
- Bachelor’s degree in Computer Applications (BCA), Master of Science in Information Technology (MSc. IT), or Bachelor of Engineering in Information Technology (BE.IT).
- Basic knowledge of Linux operating systems is required.
- Should have at least 3 years of experience.
- A customer-oriented attitude with a passion for technology.
Job Type: Full-time Pay: From ₹25,000.00 per month
Application Question(s)
- Basic knowledge of Linux
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Technical support: 2 years (Required)
Language:
- English (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
📌 Technical Support Executive (Navrangpura)
🏢 Academy For Computer Training Guj.
📍 Navrangpura
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