Experience: 2+ Years

Shift: US Shift / Work from Home

Base Location: Noida

We are looking for a customer-focused Technical Support Executive to provide technical assistance to US-based customers. The candidate should have hands-on experience with Microsoft products, software installation, troubleshooting, and remote customer support. The role also involves identifying opportunities for cross-selling and upselling relevant software products and services.

Key Responsibilities

- Provide technical support to US-based customers through calls, email, chat, and remote-access tools.
- Install, activate, configure, and troubleshoot Microsoft and other software packages.
- Assist customers with Windows, Microsoft 365, Office applications, Windows Server, SQL Server, and related products.
- Diagnose and resolve software installation, activation, compatibility, licensing, and performance issues.
- Guide customers through technical solutions using clear and skilled communication.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM or ticketing system.
- Follow up with customers to ensure timely resolution and customer satisfaction.
- Understand customer requirements and recommend suitable software products, upgrades, or support services.




- Cross-sell and upsell relevant products without compromising the quality of technical support.
- Coordinate with internal technical and sales teams for escalations and complex requirements.
- Meet defined targets for response time, resolution rate, customer satisfaction, and sales conversions.

Required Skills and Qualifications
- Minimum 2 years of experience in technical support, preferably supporting US customers.
- Good knowledge of Microsoft Windows, Microsoft 365, Office applications, and other Microsoft products.
- Hands-on experience in installing and troubleshooting software packages.
- Familiarity with remote-support tools, ticketing systems, and CRM platforms.
- Strong spoken and written English communication skills.
- Ability to understand customer needs and explain technical solutions in simple language.
- Experience in cross-selling and upselling software products or services.
- Strong problem-solving, customer-handling, and objection-handling skills.
- Willingness to work in US shifts, including night shifts.

Preferred Qualifications
- Graduate degree in IT, Computer Science, or a related discipline.
- Microsoft certification or relevant technical-support certification.
- Previous experience with an international BPO, IT helpdesk, software reseller, or e-commerce technology company.

📌 Technical Support Executive (Noida)
🏢 Infoneo Technologies Private
📍 Noida