Industry/Experience Specification: Candidate from technical support background
/ Responsibilities, Goals and Scope:01) Provide technical assistance to employees regarding computer systems, hardware, and software.
- Troubleshoot and resolve issues related to networks, printers, internet, and internal systems.
- Install, configure, and upgrade hardware and software as needed.
- Set up and maintain user accounts, permissions, and passwords.
- Monitor and maintain IT infrastructure and ensure data security and backups.
- Respond to IT support tickets and resolve them in a timely manner.
- Maintain IT asset inventory and documentation.
- Assist with IT onboarding for new employees (e.g., laptop setup, email account configuration).
- Liaise with external vendors and service providers when required.
- Support system upgrades,
patches, and scheduled maintenance.
Required Key Skills / Desired Experience:
- Educational Qualification: Bachelors degree.
- Work Experience: Minimum 1 to 3 Years experience in technical support.
- Prior experience of working in bpo technical support process would be advantageous.
- Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
- Communication and Languages: Candidate must have valuable communication in English.
- Proficiency in Windows, Microsoft Office and other modules would be preferred.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.