Company Description

Haloocom is one of the fastest-growing brands in the Enterprise Communications Platform space. It is now present in 6 countries and spread across all major cities in India, constantly innovating and upgrading its applications based on ANI (Artificial Narrow Intelligence) tools such as NLP Voice Bots and Chat Bots.

Catering to over 1 lakh users globally

Specialized in Unified Communications with an Omnichannel Platform

Integrated with world-renowned applications such as Facebook, WhatsApp, and Twitter

Integrated with leading CRMs such as Salesforce and Zoho The executive management team brings over 100 man-years of combined experience in Telecom

Expertise in implementing 5,000+ projects worldwide

Experience in mission-critical government projects catering to the world's largest employer

Role Description

We are looking for an experienced Female Technical Support Engineer with 1–3 years of relevant hands-on experience in Linux, Call Center Dialers, Asterisk, VoIP, AI Voice Bots/Chat Bots, AWS, and Cloud Infrastructure.

The candidate will be responsible for providing technical support, system testing, troubleshooting, implementation, and maintenance of Haloocom's enterprise communication solutions. The role requires close coordination with the Engineering, Development, Product, and Customer Support teams to ensure successful testing, deployment, troubleshooting, and resolution of technical issues.

The ideal candidate should have a strong technical understanding of telecom and communication platforms, be comfortable working with Linux and cloud environments, and possess excellent troubleshooting and customer communication skills.

Key Responsibilities

- Provide technical support for Haloocom's enterprise communication and telecom solutions.
- Troubleshoot and resolve technical issues related to Linux, Asterisk, VoIP, call center dialers, AI Voice Bots, Chat Bots, applications, networks, and cloud infrastructure.
- Coordinate closely with the Engineering and Development teams for issue analysis, troubleshooting, bug identification, fixes, and resolution.
- Work with development teams to understand reported issues, reproduce problems, perform testing, and validate fixes before deployment.
- Perform functional, integration, regression, and deployment testing of new features, product enhancements, fixes, and integrations.
- Test communication flows, call flows, IVR, dialers, SIP connectivity, Voice Bots, Chat Bots, and related integrations.
- Perform system installation, configuration, deployment, upgrades, and maintenance in customer test and production environments.
- Monitor and troubleshoot Linux servers and cloud infrastructure,



identifying performance, service, connectivity, and configuration issues.
- Support and troubleshoot AWS infrastructure, including cloud servers, networking, security configurations, storage, monitoring, and basic resource management.
- Troubleshoot Asterisk and VoIP-related issues, including SIP registration, call routing, extensions, trunks, IVR, call quality, and connectivity.
- Troubleshoot issues related to call center dialers, campaigns, agents, calls, configurations, and integrations.
- Support and troubleshoot AI Voice Bot / Chat Bot deployments and integrations.
- Analyze application, server, database, network, and communication logs to identify root causes.
- Coordinate with internal teams to ensure timely resolution of customer-reported technical issues.
- Handle customer support tickets and provide timely, skilled, and effective technical assistance.
- Communicate technical issues and resolutions clearly to customers and internal stakeholders.
- Perform remote and onsite troubleshooting and support as required.
- Assist in production deployments, configuration changes, upgrades, migrations, and system rollouts.
- Perform preventive and corrective maintenance activities for customer environments.
- Document technical issues, root causes, solutions, configurations, test results, and deployment procedures.
- Prepare and maintain technical documentation, troubleshooting guides, system configurations, and knowledge-base articles.
- Conduct user training and provide technical guidance to customers when required.
- Escalate complex issues to the appropriate Engineering, Development, Network, or Product teams and follow up until closure.
- Ensure customer issues are tracked and resolved within defined timelines.
- Participate in continuous improvement of support, testing, troubleshooting, and deployment processes.

Key Skills and Experience Required

- Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field.
- 1–3 years of relevant professional experience in Technical Support, Telecom, VoIP, Call Center Technology, Cloud Infrastructure, or Enterprise Communication Platforms.
- Strong working knowledge of Linux and Linux server troubleshooting.
- Hands-on experience with Asterisk.




- Good understanding of VoIP and SIP.
- Experience with Call Center Dialers / Predictive Dialers / Auto Dialers.
- Exposure to AI Voice Bots, NLP Voice Bots, Chat Bots, or Conversational AI platforms.
- Working knowledge of AWS and Cloud Infrastructure.
- Understanding of cloud servers, networking, security groups, storage, monitoring, and basic cloud troubleshooting.
- Ability to read and understand basic Shell/Bash scripts.
- Good knowledge of common Linux commands, filesystem, users, permissions, processes, services, and log management.
- Understanding of SIP, RTP, IVR, call routing, SIP trunks, extensions, and telephony integrations.
- Understanding of IP networking concepts, including TCP/IP, DNS, LAN, WAN, VLAN, routing, ports, and firewalls.
- Experience in software/application testing, including functional and integration testing.
- Ability to reproduce technical issues and coordinate with developers for resolution.
- Ability to analyze logs and troubleshoot issues across application, server, network, database, and communication layers.
- Strong analytical and problem-solving skills.
- Good understanding of customer support processes and ticket management.
- Strong communication and interpersonal skills.
- Ability to coordinate effectively with Engineering, Development, Product, Network, and Customer Support teams.
- Ability to work independently and manage multiple technical issues simultaneously.
- Fast learner, proactive, organized, and detail-oriented.
- Willingness to work remotely and onsite based on customer and business requirements.
- Familiarity with remote desktop applications, monitoring tools, ticketing/help desk software, and troubleshooting tools.

Preferred Skills

- Experience in Telecom, VoIP, UCaaS, CPaaS, Call Center, or Enterprise Communication Platforms.
- Hands-on experience with Asterisk-based solutions and call center dialers.
- Experience troubleshooting SIP and VoIP call flows.
- Exposure to AI Voice Bots, Chat Bots, NLP, or Conversational AI.
- Practical experience with AWS / Cloud Infrastructure.
- Experience coordinating with software development teams for testing and issue resolution.
- Knowledge of tools such as Wireshark, SIP logs, Linux monitoring tools, and server/application logs.
- Experience in production support, deployment, UAT, integration testing, and customer-facing technical support.

Perks

- Health Insurance of Rs. 2 lakh sum insured, covering self, spouse, and children.
- 30 Annual Paid Leaves (18 Casual + 12 Personal Time Off).
- Rewards and Recognition Program.
- Annual company outing to celebrate success together.

📌 Technical Support Engineer (Bengaluru)
🏢 Haloocom
📍 Bengaluru