Technical Support Engineer , 0-1 yrs exp , Kochi

Job Title: Junior Support EngineerExperience : 0–1 Year

Job Type : Full-Time Night ShiftWorking Hours: 9:00 pm to 6:00 am, Monday–Friday (Night Shift)

Role Overview

We are looking for a Junior Support Engineer to provide production support during the night shift. The candidate will monitor applications and servers, troubleshoot basic technical issues, support application deployments, and communicate with US-based clients and internal teams.

The candidate should have a good understanding of Linux and Windows Server, basic knowledge of Java and .NET applications, and good English communication skills.

Key Responsibilities

Monitor production applications and servers.

Provide basic production-level support and troubleshoot technical issues.

Deploy and support .NET applications on IIS.

Monitor IIS websites, application pools, services, and server resources.

Perform basic Linux server administration and troubleshooting.

Perform basic Windows Server administration and troubleshooting.

Check application and server logs to identify issues.

Monitor server CPU, memory, disk space, and services.

Troubleshoot basic network and connectivity issues.

Provide basic support for Java applications, including checking services and logs.

Monitor scheduled jobs and application services.

Respond to production alerts and support tickets.

Escalate complex issues to the appropriate development or infrastructure team.

Maintain proper incident and troubleshooting documentation.

Prepare shift handover updates for the next support team.

Follow production support procedures and SLA requirements.

Required Technical Skills





Linux: Good basic knowledge of Linux commands, services, logs, files, permissions, and troubleshooting.

Windows Server: Basic knowledge of Windows Server, IIS, Windows Services, Event Viewer, and server troubleshooting.

.NET: Basic understanding of .NET applications and deployment using IIS.

Java: Basic understanding of Java applications and ability to check application logs/services.

Networking: Basic knowledge of IP, DNS, ports, and connectivity troubleshooting.

SQL: Basic knowledge of SQL and database connectivity is an advantage.

- Basic knowledge of PowerShell or Bash scripting is an advantage.

English Communication & Client Interaction :

Good verbal and written English communication skills are required.

Ability to communicate professionally with US-based clients.

Comfortable joining client/support calls.

Ability to clearly explain technical issues and provide status updates.

- Good communication skills for email, chat, and support tickets.

Candidate Requirements

0–1 year of experience in IT Support, Application Support, Infrastructure Support, or a related field.

Freshers with relevant technical knowledge and good communication skills can also apply.

Willingness to work night shifts.

Good troubleshooting and problem-solving skills.

Ability to learn new technologies quickly.

Ability to work independently and as part of a team.

- Positive attention to detail and willingness to take ownership of issues.

Interested candidates are requested to share their updated resume to [email protected] or contact (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Technical Support Engineer , 0-1 yrs exp , Kochi
🏢 Affable Management Services
📍 Kochi