AgileAssets, A Trimble Company, is looking for a Customer Support Engineer (CSE) to provide our clients support for the AgileAssets software solutions. In this role you will help resolve client technical issues. The CSEwill work directly with Clients,the Client Success Managers and Product team to provide ongoing technical support post implementation of the AgileAssets software. Responsibilities include identifying, analyzing, prioritizing, and resolving client support cases with suitable technical solutions that satisfy business needs and ensure long-term client success. CSEs must learn how AgileAssets software functions, how to configure our software to meet the needs of diverse clients, and to, provide effective support to enable customers to do the same and be able to communicate effectively with cross-department stakeholders within AgileAssets and Clients’ organization. This person must be knowledgeable, self-starter and enthusiastic who can rapidly learn the AgileAssets products and evoke passion in the value proposition we bring to our clients.
Must adhere to and promote company values by performing duties in a manner that is consistent with being a team player.
Responsibilities:
- Learnhowtocontribute to the numerous facets of AgileAssets software support including software setup and configuration, installation, data conversion, integration and interfacing, system validation, and post implementation support.
- Assistincreating custom reports, defining best practices for software utilization, reporting software defects and enhancements for product development, and contributing refinements to end-user documentation.
- Ensuresaccountability and responsibility to meet customer commitments.
- Maintainclient specific SLAs in the Jira Service Desk and ensure that those are met for each customer request submitted.
- Useappropriate tools and technologies (e.g., SQL, Jasper Reports) and provide requisite data extracts
- Useappropriate tools
📌 Customer Support Professional (India)
🏢 Sigma Solve
📍 India
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