Roles & Responsibilities
- Explain Superworks solutions clearly, highlighting business benefits, ROI, and automation value.
- Handle customer queries confidently, map requirements, and convert qualified leads into demos or closures.
- Follow structured call scripts while personalizing conversations based on customer needs.
- Maintain accurate records of calls, follow-ups, lead status, and customer data in CRM.
- Schedule product demos and coordinate with the sales for further engagement.
- Consistently meet or exceed weekly & monthly calling, lead qualification, and conversion targets.
- Conduct regular follow-ups with warm and dormant leads to maximize conversion.
- Capture customer feedback, objections, and competitor insights and share them with the sales team.
- Ensure skilled communication and positive brand representation of Superworks at all touchpoints.
Requirements & Skills
- Proven experience as a Telecaller / Telesales / Inside Sales Executive (B2B SaaS exposure is a plus).
- Any Graduate (B.Sc / BA or relevant degree preferred).
- Excellent spoken and written English; regional language proficiency is an added advantage.
- Strong listening, probing, and objection-handling skills.
- Ability to understand customer pain points and position solutions accordingly.
- Comfortable working with CRM tools, call logs, and basic reporting.
- Target-driven mindset with high ownership and follow-through.
- Good time management, attention to detail, and data accuracy.
- Willingness to learn HRMS, Payroll, Compliance, and SaaS product concepts.
Key Performance Indicators (KPIs)
- Number of daily outbound calls & inbound lead handling.
- Qualified leads generated / demos booked.
- Conversion ratio from call to demo / closure.
- Follow-up effectiveness and CRM data accuracy.
- Customer experience and communication quality.
Company Perks
- 05 Days Working
- Familiar Environment
- Global Clients & Amazing Projects
- Leave Encashment
- Health Insurance
- Employee Enga