We are looking for a Customer Success Executive - Data & Client Operations to support client engagement, MIS reporting, data management, and operational coordination.

Key Responsibilities
- Data & MIS Management_
- Manage and maintain operational data across Excel, Google Sheets, and internal

systems.
- Perform data validation, cleanup, reconciliation, and consistency checks.
- Prepare daily, weekly, and monthly MIS reports for internal teams and clients.
- Track KPIs, SLAs, commitments vs fulfilment, and highlight deviations proactively.
- Client & Stakeholder Coordination_
- Act as a point of contact for assigned clients for data sharing, reporting, and

updates.
- Understand client requirements and ensure accurate and timely data delivery.
- Support client calls, reviews, and status updates, including action-item tracking.
- Escalation Handling_
- Identify data mismatches, reporting gaps, and operational issues early.
- Coordinate with internal teams to resolve escalations within defined timelines.
- Maintain escalation logs and share closure updates with stakeholders.




- Payroll & Compliance Support_
- Support payroll data preparation, validation, and reconciliation.
- Ensure accuracy of attendance, payouts, and billing-related data.
- Coordinate with finance and operations teams to resolve payroll discrepancies.
- Process & Documentation_
- Assist in documenting SOPs, workflows, and client-specific processes.
- Support continuous process improvements and reporting automation initiatives.

Desired Experience
- 0-1 year of experience in MIS, data operations, customer success, client

support, or operations.
- Freshers with solid analytical and Excel skills are encouraged to apply.
- Preferred background in Job Portals, Staffing, Workforce Management, or

KAM-support roles.

Function

Operations / Customer Success / Client Engagement

Desired Skills
- Strong understanding of data management, MIS reporting, and data reconciliation.
- High proficiency in Microsoft

📌 Customer Success Executive (Delhi)
🏢 Hirezy.ai
📍 Delhi