We are looking for a Female Telecaller - Jewellery who will be responsible for regular follow-ups with jewellery manufacturers and vendors regarding company stock orders and customer-specific orders.

The role requires strong communication skills, coordination ability, problem-solving mindset, and intellectual.

Key Responsibilities:

-

Manufacturer & Vendor Coordination
- Follow up with jewellery manufacturers for:
- Order confirmation
- Production status
- Design approvals
- Stone setting status
- Polishing and finishing updates
- Dispatch and delivery timelines
- Maintain continuous communication until order completion.

Order Tracking & Updates
- Track own-stock jewellery orders and customer orders separately.
- Update internal teams regarding:
- Expected delivery dates
- Delays or production issues
- Dispatch details
- Ensure timely execution as per committed timelines.

Customer Order Follow-ups
- Coordinate with manufacturers for priority and urgent customer orders.
- Ensure accuracy in:
- Design reference
- Weight tolerance
- Stone specifications
- Gold purity




- Escalate delays proactively to seniors.

Problem Solving & Coordination
- Handle manufacturer-side issues such as:
- Production delays
- Design mismatch
- Weight variance
- Stone availability problems
- Identify solutions through negotiation and coordination.
- Maintain professional communication even in pressure situations.

Documentation & Reporting
- Maintain daily records of:
- Orders placed
- Pending orders
- Dispatch status
- Completed deliveries
- Prepare follow-up reports and share status updates with management.

Internal Team Coordination
- Coordinate with:
- Purchase team
- Sales team
- Accounts department
- QC team
- Ensure smooth handover once jewellery is received.

Required Skills & Competencies:

-

Communication & Soft Skills
- Excellent verbal communication (Hindi & basic English mandatory)
- Polite, confident, and professional phone etiquette
- Solid negotiation and persuasion sk

📌 Female Telecaller (INA Colony)
🏢 Prem Kumar Jewellers
📍 INA Colony