- Technical Project Manager – Adobe Experience Platform

About the Role

Bounteous is seeking a Technical Project Manager (TPM) to manage and drive the Adobe Experience Platform (AEP) implementation for a leading global hospitality brand. This is a hands-on delivery leadership role at the centre of a multi-workstream martech program spanning Adobe Experience Platform Edge Network, AEP, Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA).

The TPM will be a full-time Bounteous employee based in India, working as part of our global delivery model and partnering closely with onshore engagement leadership, client stakeholders, Adobe, and a cross-functional implementation team. You will own delivery cadence, cross-workstream dependencies, and day-to-day execution — keeping a technically complex, multi-source data program on track and transparent.

The Engagement

The program implements the Adobe stack end to end, including:
- Adobe Experience Platform Edge Network: Configuration of Web SDK and Mobile SDK data collection through Datastreams, Adobe Tags, and event forwarding.
- AEP: XDM schema design, datasets, identity resolution, and Real-Time Customer Profile enablement.
- Adobe Journey Optimizer (AJO): Journey design, audience activation, and omnichannel orchestration built on profile and event data.
- Customer Journey Analytics (CJA): Cross-channel reporting configuration — connections, data views, and stakeholder-ready analysis workspaces.

Data is ingested from multiple sources: Amazon Redshift (batch/warehouse data), Web and Mobile SDK streaming collection, and direct transactional web events. The Edge → AEP → AJO → CJA build sequence carries significant dependency depth, and managing that sequencing is core to this role.

Key Responsibilities

- Own end-to-end delivery of the AEP engagement — planning, sprint execution, milestone tracking, and release readiness across all four workstreams (Edge/SDK, AEP, AJO, CJA).
- Drive cross-workstream dependency management,



ensuring upstream decisions (schema design, identity strategy, Datastream configuration) are locked before dependent AJO and CJA work begins.
- Coordinate data source onboarding across Redshift batch ingestion, Web/Mobile SDK streaming, and direct transactional web events — including source-system-owner alignment on shared schema contracts and field mappings.
- Run agile ceremonies and manage the Jira board: backlog grooming, sprint planning, estimation, velocity tracking, and burndown reporting.
- Serve as the primary offshore delivery point of contact — provide clear, proactive status reporting to Bounteous engagement leadership and client stakeholders; manage RAID logs and escalate early.
- Facilitate technical decision-making — chair design reviews, drive open questions to closure with Adobe, client architects, and source system owners, and document decisions.
- Manage scope, change requests, and timelines; maintain the project plan and resource forecast in partnership with account leadership.
- Coordinate UAT, validation, and go-live activities including data quality checks, journey testing, and CJA reporting sign-off.
- Bridge time zones effectively — structure overlap hours, async updates, and handoffs so the India-based team and US-based client stakeholders stay in sync.

Required Qualifications

1. 7–10 years of experience in technical project management or delivery management, with at least 3 years managing digital/martech or data platform implementations.
2. Working knowledge of Adobe Experience Platform and its ecosystem — XDM schemas, datasets, identity,



Real-Time Customer Profile — and familiarity with AJO and/or CJA (hands-on configuration not required, but you must be able to hold technical conversations and challenge estimates credibly).
3. Understanding of customer data flows: streaming collection via Web/Mobile SDKs, batch ingestion from cloud data warehouses (e.g., Amazon Redshift), and event-driven architectures.
4. Proven agile delivery experience — running sprints, managing Jira, estimation techniques, and velocity-based planning for mixed-discipline technical teams.
5. Experience in offshore/onshore delivery models, working with North American clients from India, with excellent written and verbal English communication.
6. Strong stakeholder management — comfortable presenting status, risks, and trade-offs to client director- and VP-level stakeholders.
7. Bachelor's degree in engineering, computer science, or a related field, or equivalent practical experience.

Preferred Qualifications

- Adobe certification(s) — e.g., AEP Technical Foundations, Real-Time CDP, AJO Business Practitioner, or CJA Business Practitioner.
- Prior experience with hospitality, travel, or loyalty-program domains.
- Exposure to Adobe Tags/Launch, Datastreams, event forwarding, or server-side collection.
- Familiarity with AWS services (S3, Redshift, IAM/STS) as they relate to AEP data ingestion.
- PMP, PMI-ACP, CSM, or Protected certification.
- Experience using AI-assisted tooling to accelerate delivery documentation, reporting, and analysis.

Working Model

- Full-time Bounteous employee, based in India.
- Flexible working hours with a defined overlap window with US time zones (client is headquartered in Phoenix, Arizona — MST) for client ceremonies and stakeholder syncs.
- Part of a blended onshore/offshore delivery team, reporting to Bounteous engagement leadership.

Block-A, 8th Floor, Global Infocity Park, No.40, MGR Salai, Kandanchavadi, Perungudi, Chennai- 600096, Tamil Nadu, India

📌 Technical Project Manager (Chennai)
🏢 Bounteous Digital
📍 Chennai