Company Description Tech Mahindra is a global provider of technology consulting and digital solutions, supporting enterprises across industries in achieving large-scale transformation at speed. With more than 149,000 professionals in over 90 countries, the company serves 1,100+ clients through a comprehensive portfolio that includes consulting, IT, enterprise applications, business process services, engineering, network services, customer experience and design, AI and analytics, and cloud and infrastructure services. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, recognizing its leadership in building a climate- and nature-positive future.

As part of the Mahindra Group, founded in 1945, Tech Mahindra benefits from the heritage and scale of one of the most respected multinational federations of companies. Applicants can learn more about the organization and its vision at www.techmahindra.com.

Role Description The Technical Lead Dynamics Customer Relationship Management Automation role is an on-site position based in Mumbai. The role involves leading the design, configuration, and implementation of Microsoft Dynamics CRM automation solutions, ensuring alignment with business requirements and technical standards. The technical lead will oversee troubleshooting and support activities, guide the resolution of complex system issues, and coordinate with cross-functional teams to improve system performance and user experience.





Daily responsibilities include providing technical support, mentoring team members, conducting training sessions for users and junior staff, and collaborating with stakeholders to optimize CRM workflows and integrations. The role also requires maintaining documentation, enforcing best practices, and contributing to continuous improvement initiatives in CRM automation.

Qualifications

- Candidates should possess robust troubleshooting and technical support skills for CRM systems and related integrations.
- Candidates should possess customer service and training skills to support end users and guide team members effectively.
- Candidates should possess a solid understanding of technical fundamentals, including electricity or related domain knowledge where applicable to system integrations.
- Candidates should possess experience leading CRM automation projects, preferably with Microsoft Dynamics, including configuration, customization, and deployment.
- Candidates should possess strong analytical, problem-solving, and communication skills, with the ability to work collaboratively with business and technical stakeholders.
- Relevant bachelor’s degree in engineering, information technology, computer science, or a related field; advanced certifications in Dynamics CRM or similar platforms are an advantage.
- Prior experience in a technical lead or senior CRM specialist role, ideally within large or global organizations.

📌 Technical Lead Dynamics Customer Relationship Management Automation (Mumbai)
🏢 Tech Mahindra
📍 Mumbai