Key Responsibilities

Genius Bar Coaching &

- Diagnostic Sessions:

- Lead 1:1, 60-minute Genius Bar coaching sessions and 1:Many enablement workshops to upskill customer teams on DevOps architecture, test automation strategies, and Copado AI workflows.

Primary Technical Point of Contact:

- Build trusted advisor relationships with QA leads, release managers, Salesforce architects, and executive leaders within strategic enterprise accounts.

Proactive Success Engineering &

- Health Checks:

- Conduct regular Health Checks, CI/CD DevOps Strategies,CRT Testing Practices, and DevOps Maturity Audits to proactively address gaps in pipeline reliability and release confidence.

Hands-on Technical Guidance:

- Provide direct architectural guidance on DevOps topics like Salesforce development branching strategies, Robot Framework scripting and QWord libraries, and Copado AI capabilities to build scalable, maintainable automation environments.

Support Integration &

- Escalation Context:

- Support internal support teams by contributing technical expertise on escalated cases, bridging customer architectural context with internal resolution teams without letting the customer start over at every handoff.

Cross-Functional Global Collaboration:

- Thriving in a multicultural, globally distributed team environment, partners seamlessly with US-based CSMs, India support teams, EMEA engineers, and product leadership.

Customer Success Plans &

- Health Ownership:

- Own technical success plans, aligning platform capabilities to business objectives, tracking measurable outcomes (such as release velocity and test execution minutes), and mitigating technical risks early.

Knowledge Capture &

- Feedback Loop:





- Convert resolved technical blockers and Genius Bar diagnostic sessions into reusable knowledge base articles and playbooks, while channeling structured product feedback to internal engineering teams.

Required Skills and Experience

- DevOps &
- Salesforce Platform Depth: Proven experience with Salesforce platforms, metadata delivery cycles, Git command structures, branching strategies, and setting management.

- Ecosystem Expertise: Hands-on experience or rapid adaptability across Copado CI/CD, Copado Robotic Testing (CRT), and Copado AI / Agentia platforms.

- Genius Bar / Technical Enablement Mindset: Demonstrated passion for coaching, diagnosing architectural issues live, and teaching technical teams how to adopt best practices.

- Multicultural &

- Global Collaboration: Proven ability to communicate effectively, build trust and thrive within multicultural globally distributed teams across different regions and time zones.

- Executive &

- Stakeholder Communication: Demonstrated ability to translate complex technical concepts, failures, and pipelines into clear, actionable business-impact guidance for C-level executives and technical leads alike.

- Crisis Management: Calm, analytical approach during high-severity production failures or blocked release cycles.

- Automation &

- Testing Acumen: Proficiency in automated testing concepts, Robot Framework (keyword-driven and data-driven design), and quality gate integrations.

Preferred Qualifications

- Background: Prior experience in DevOps consulting, or Enterprise Technical Account Management or QA engineering, test architecture.

- Automated Testing Knowledge: Basic familiarity with test automation concepts, Copado Robotic Testing (CRT), or Robot Framework integration within CI/CD quality gates.

- Certifications: Active Copado CI/CD, Copado Robotic Testing, or Salesforce Administrator/Developer certifications.

📌 Technical Account Manager (Bengaluru)
🏢 Copado
📍 Bengaluru