The CRM Executive will be responsible for managing customer relationships, maintaining customer databases, executing CRM campaigns, and improving customer engagement and retention for the Landmark brand.

Key Responsibilities:
- Manage and maintain the customer database with accuracy and regular updates
- Analyse customer data to understand behaviour, preferences, and engagement trends
- Coordinate with marketing and operations teams for offers, promotions, and campaigns
- Handle customer feedback, complaints, and follow-ups promptly
- Track CRM performance metrics such as repeat rate, engagement, and retention
- Ensure proper tagging and segmentation of customers
- Prepare regular CRM performance reports and insights

Skills & Requirements:
- Robust communication and interpersonal skills
- Experience with CRM tools/software
- Basic knowledge of customer lifecycle management
- Analytical mindset with attention to detail
- Proficient in MS Excel / Google Sheets
- Ability to coordinate with cross-functional teams

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 CRM Executive (Navsari)
🏢 The Brand Landmark
📍 Navsari