Key Responsibilities
- Guest Services: Greet guests warmly, manage check-in/check-out, assign rooms, and issue keys.
- Reservations & Billing: Handle phone/online reservations, update bookings, and process payments/billing accurately.
- Problem Resolution: Address guest complaints and special requests promptly to ensure a high level of service.
- Departmental Coordination: Liaise with housekeeping to ensure rooms are ready and with maintenance for repairs.
- Administrative Duties: Maintain guest records, manage cash handling, and keep the reception area organized.

Required Skills and Qualifications
- Experience: Previous experience in hospitality, front desk, or customer service.
- Communication: Excellent verbal and written communication skills.




- Technical Skills: Proficiency in Hotel Property Management Systems (PMS) and Microsoft Office.
- Soft Skills: Robust interpersonal skills, problem-solving abilities, and the capability to work under pressure.
- Key Performance Metrics:
- Guest satisfaction scores (CSAT).
- Check-in/check-out speed and accuracy.
- Upselling revenue (e.g., room upgrades).
- Handling of guest complaints.

Job Types: Full-time, Permanent

Pay: ₹9,247.14 - ₹26,728.79 per month

Work Location: In person

📌 Front Office Executive (Mysuru)
🏢 MYSORE ELITE GROUPS
📍 Mysuru