Job Brief:
Being a customer first company, the Customer Support division is critical to STAGE. This team comprises enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a outstanding experience for STAGE users at all times.

This is a high commitment role, and you will fit right in if you believe in delivering the best service experience and are passionate about dialect based entertainment ( Haryanvi & Rajasthani ).

Responsibilities:
- Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to concerned Teams in the company.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy.
- Actively engage and cross-sell the upcoming shows on STAGE OTT App.
- Collaborating with team members on knowledge transfer, support policies, procedures and standards

Skills Required:




- 1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background
- Excellent proficiency in Haryanvi, Rajasthani & Hindi
- Critical thinking and problem-solving skills
- An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.
- Quick learner and ability to work in a collaborative work environment.

Who we are

Dialect-based Netflix for Bharat.

STAGE is a hyper-local OTT platform that produces content in dialects like Haryanvi, Rajasthani etc. STAGE features content formats like long-duration web series, movies, short-films, standup comedians, poetry, folk & much more.

Started in 2019, STAGE currently focuses on Haryanavi and Rajasthani as a dialect. It has become the largest OTT in the region, with over 150k+ subscribers already.

Product

📌 Customer Support Executive (India)
🏢 STAGE - OTT for BHARAT
📍 India