About Duratuf We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers protected at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family. We're on our way to 10,000 protected workplaces by 2035 What you'll own •Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. •Multi-channel inbound - own all inbound touchpoints during working hours: calls, Whats App Business, Live Chat, email and B2 B platforms (India MART, Trade India) — with zero missed enquiries and FRT ≤ 15 minutes. •Clean handoff to Sales - transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. •Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason,



right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. •CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. •Pipeline reporting - weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value. What we're looking for •Graduate, with 1-2 years in inbound tele-calling, customer support, inside sales or B2 B enquiry handling. •Empathy first - patience, warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset. •Multitasking under load - able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. •Bilingual communication - confident, profession

📌 Lead Qualification (Kolkata)
🏢 Duratuf Products
📍 Kolkata