Company Description Justdial is India’s leading local search engine, offering a wide range of digital services that help users manage everyday tasks quickly and conveniently. Founded in 1996 as a phone-based local directory, it has grown to provide online services such as bill payments, bookings, orders, and deals across multiple categories. Its platforms are accessible via web, mobile app, and WAP, enabling users to find and use services anytime and anywhere.

Justdial’s cloud-based JD Omni solution supports businesses with real-time sales insights, inventory tracking, billing, customer retention, promotions, and employee management. With offices in 11 Indian cities, a workforce of over 10,000 employees, and 21 million business listings, Justdial offers a dynamic environment for professionals who want to contribute to scalable, high-impact services.

Role Description The Team Manager role at Justdial is a full-time, in office position based in West Bengal, India. This role is responsible for leading, coaching, and motivating a team to meet performance and quality targets, ensuring high levels of customer satisfaction and operational efficiency. Daily responsibilities include monitoring team performance metrics, conducting regular reviews, providing constructive feedback, and implementing improvement plans.

The Team

Manager coordinates work schedules, manages escalations, aligns team activities with business goals,



and collaborates with cross-functional stakeholders to streamline processes. The role also involves reporting on team outcomes, supporting training initiatives, and fostering a professional, inclusive, and results-oriented work culture.

Qualifications

- Candidates should possess strong team leadership, people management, and mentoring skills to guide and develop team members effectively.
- Candidates should possess skills in performance monitoring, target setting, and data-driven decision-making to manage productivity and quality standards.
- Candidates should possess excellent communication, interpersonal, and conflict-resolution skills to handle escalations and collaborate with internal stakeholders.
- Candidates should possess organizational, time-management, and planning skills to manage workloads, schedules, and process improvements.
- Candidates should possess basic proficiency in MS Office and familiarity with CRM or business management tools; experience in digital services or local search platforms is an advantage.
- Relevant experience in team handling or frontline operations management, preferably in customer service, sales, or process-driven environments.
- Bachelor’s degree in business, management, or a related field is preferred; equivalent professional experience will also be considered.
- Ability to work on-site in West Bengal, adapt to a fast-paced environment, and maintain a skilled, inclusive approach to working with diverse teams.

📌 Team manger (Asansol)
🏢 JustDial
📍 Asansol