Company Name: VARITE India Private Limited

About The Client

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

About The Job:

- The TM Technical Support Team Leader shall be responsible for managing a team of Technical Support Associates providing Tier 1 and Tier 2 customer servicing and technical support for Treasury Management products.

- This role ensures operational excellence, customer satisfaction, adherence to risk controls, and achievement of service-level metrics.

Essential Job Functions:

- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

- Manages day-to-day operations of a team handling business customer servicing calls and emails for Treasury Management products.

- Provides real-time support, coaching, and guidance to associates handling complex customer issues and escalations.

- Monitors performance against KPIs such as productivity, quality, first call resolution, and customer experience.

- Ensures adherence to policies, procedures, compliance, and risk mitigation requirements.

- Supports issue resolution where multiple non-standard solutions are required.

- Conducts regular performance reviews, feedback sessions, and development coaching.

- Ensures team maintains up-to-date knowledge of products, systems, and procedures.

- Identifies and escalates potential fraud, risk, or suspicious activity appropriately.

Qualifications

- Experience: 5 + yrs

Basic Qualifications

- Basic computer and Microsoft Excel knowledge

- Excellent spoken and written communication skills

- Strong people management and coaching skills





- Ability to manage escalations and complex customer interactions

- Willingness to work in a call center environment

Preferred Qualifications

- Prior team handling experience of 3 years or more

- Previous call center experience

- Financial Industry experience and/or

- Experience with Treasury Management products & services

Shift Timings: 6:30 PM – 3:30 AM (US EST hours)

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Team Leader (Treasury Management Technical Support) (Pune)
🏢 VARITE
📍 Pune