About the Role We are looking for an experienced and energetic Team Lead – Operations to lead high-performing International Voice teams. The role requires strong leadership, operational excellence, and the ability to consistently achieve business KPIs while ensuring superior customer experience.
Key Responsibilities • Lead, coach, and mentor a team of customer support executives.
- Drive KPIs, SLAs, productivity, quality, CSAT, and attendance targets.
- Conduct huddles, feedback sessions, and performance reviews.
- Handle customer escalations and ensure timely resolution.
- Prepare daily/weekly MIS reports.
- Coordinate with QA, Training, HR, and Operations.
- Build a positive, high-performance team culture.
Eligibility
- Minimum 1 year of on-paper team leader experience (mandatory).
- International BPO / International Voice background.
- Graduation is mandatory.
- Excellent communication and people management skills.
- Immediate joiners preferred.
📌 Team Leader - Operations (Pune)
🏢 AM Infoweb
📍 Pune
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