As the Team Leader, you will play a vital role in managing and developing a high-performing team.

Your responsibilities will include overseeing daily operations, providing guidance and support to team members, and ensuring customer satisfaction. You will be the key driver in maintaining a positive and productive work environment, fostering a culture of collaboration and continuous improvement.

Responsibilities

- Lead and motivate a team of Customer Care Executives, ensuring effective performance and high morale.
- Oversee daily operations, including call handling, issue resolution, and customer interaction.
- Provide coaching, training, and performance feedback to team members, fostering their qualified growth.
- Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency.
- Build and maintain positive relationships with customers, ensuring a high level of satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and effective communication.
- Stay updated with industry trends and best practices, implementing innovative solutions to enhance customer service.
- Ensure compliance with company policies and procedures, maintaining a professional and ethical work environment.
- Conduct regular team meetings, encouraging open communication and addressing any concerns or challenges.
- Support the recruitment and onboarding process, ensuring a smooth transition for new team members.

Qualifications

- Minimum of 3 years of experience in a team leadership role, preferably in a customer service or back-office environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills,



with a customer-centric approach.
- Proven track record of successful team management and performance improvement.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) systems and other relevant software.
- Analytical skills to interpret data and make informed decisions.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Flexibility to adapt to changing business needs and work schedules.
- A positive attitude and a passion for delivering exceptional customer service.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane