(JD)

Job Title

Team Leader

Date

13-09-2022

Function

Business Services

JD written by

Sr. Transition Account Manager

Reporting To

Head – Student Services

JD Approved by

Operations Director

Sub Function

UE & BSBI

Work Location

Hyderabad

About GUS India

- GUS Education India is a service wing of Edu-Tech giant GUS Services UK.
- GEI provides shared services like sales, digital marketing, analytics, admissions, student support, agency support and technology services along with university services roles supporting in smooth operation of the Universities, to GUS Services UK and its associated brands.
- As a frontrunner in building digital eminence for a suite of academic brands, GEI is a rapidly growing organization that believes in achieving success through innovation.

JOB PURPOSE - Summarise why this job exists; and how it contributes to the overall mission/objective of the organisation.

Currently, GEI is looking for a dynamic Team Leader to manage and oversee daily operations for Student Services department within UE & BSBI brands. We are looking for someone with attention to detail, good communication, knowledge of working on data bases, research, identify, approach. The candidate must be hard working and result oriented coupled with ability to convince and have attention to details.

ORGANIZATIONAL STRUCTURE – Where the position reports to and the span

Team Leader (Student Services)

PRINCIPAL ACCOUNTABILITIES - List the expected end results that must be achieved to fulfil the job purpose and the activities that help in achieving these results.

RESPONSIBILITIES

ACTIONS

Student Support

- Developing programs and procedures to enhance customer experience, process efficiency, enhance productivity, and performance.
- Liaison with onshore stake holders at various levels and help in building a strong team, while delivering world class service to our business partners.
- Manage the team and provide Customer Support / Service Activities of UE and BSBI team by directing and overseeing all the team members, resolving customer questions/complaints/escalations

Personnel Management

As per the frameworks of internal HR policies,



the job holder is accountable for the following:

- Manage & Lead on activities for, Finance, Student Services and Support and Timetabling team of the University. Extend Operational support, by directing and overseeing team members.
- Responsible for deliverable for all the team’s performance, resolving questions / complaints / Escalations from internal and external stake holders.
- Overseeing and Managing employee schedules, Training plan for existing and new hires, perform Audit, conduct periodic reviews for evaluations of staff performance and document areas for improvement and conduct one to one to discuss performance and action plan.
- The outputs and working behaviour of subordinates, holding and sustaining an effective team,
- Full compliance of subordinates with GEI policies & procedures, including local & corporate regulations and policies,
- Carrying out the managerial leadership practices: holding regular team meetings, setting context for subordinates’ work, planning his own and his subordinate units’ work, assigning work clearly, appraising direct reports’ personal effectiveness, carrying out merit reviews, providing coaching for direct reports, selecting & inducting team members, initiating action plan for developing employee skills before removal from role for those who are not suited for their role.

Administrative support

- · Manage email communication through brand specific inboxes.
- Act as a liaison between internal and external teams.
- To administer weekly and monthly reports on performance response to management requirement.
- · Compiling presentations/reports for management meetings.
- · The job holder may be asked to undertake additional tasks in line with business requirements.

DESIRED PROFILE





MINIMUM QUALIFICATION

- · Graduate with relevant experience
- Knowledge of international education system (Desirable)

ESSENTIAL

SKILLS

- Strong communication skills (written, oral & email)
- People Management.
- Telephone etiquette & Presentation skills
- Understanding of financial concepts
- Ability to identify errors.
- Ability to work to deadlines.
- Strong client relationship management and customer service skills.
- Analytical and problem-solving.
- Excellent organisational and time management skills.
- Advanced Excel, Power BI & Salesforce
- Analyse financial data (Desirable)
- Secure financial management systems. (Desirable)
- Apply advanced mathematics. (Desirable)
- Use and understand statistical modelling software and spreadsheets (Desirable)

RELEVANT EXPERIENCE

- Customer Service experience
- Experience in handling teams and Leadership role for at least 3+ years

PERSONAL CHARACTERISTICS & BEHAVIOURS

- Lead by example,
- Live the core values and drive company culture.
- Capable of working independently
- Self-Motivated
- Adaptability

GUS ADVANTAGE

- At GUS Education India GEI, we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full-time position with a market-competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.

📌 Team Lead - Student Services (Hyderabad)
🏢 GEI
📍 Hyderabad