- Job Summary
- We are seeking a dynamic and result-oriented Team Leader to lead a team of Customer Support Executives. The ideal candidate should have strong leadership skills, experience in BPO operations, and a passion for driving team performance while ensuring excellent customer service.

- Key Responsibilities
- Lead, mentor, and motivate a team of Customer Support Executives to achieve performance targets.

- Monitor daily team performance, attendance, productivity, and adherence.

- Ensure the team meets KPIs such as SLA, AHT, CSAT, Quality, and Productivity.

- Conduct regular coaching sessions, feedback discussions, and performance reviews.

- Handle customer escalations and ensure timely issue resolution.

- Prepare daily, weekly, and monthly MIS reports.

- Coordinate with Quality, Training, and Workforce Management teams to improve performance.

- Drive employee engagement and maintain high team morale.

- Ensure compliance with company policies and process guidelines.





- Identify process improvement opportunities to enhance customer experience and operational efficiency.

- Eligibility Criteria
- Bachelor's degree in any discipline.

- 2–5 years of BPO experience with at least 1 year of experience as a Team Leader.

- Strong leadership, coaching, and people management skills.

- Excellent verbal and written communication skills.

- Experience in handling customer escalations and conflict resolution.

- Positive knowledge of MS Excel, MS Office, and MIS reporting.

- Ability to analyze performance metrics and implement improvement plans.

- Willingness to work in rotational shifts in a rapid-paced environment.

- Preferred Skills
- Strong problem-solving and decision-making abilities.

- Team management and stakeholder coordination.

- Customer-focused mindset.

- Excellent organizational and time management skills

📌 Team Lead (Chennai)
🏢 Tech Tales Accelerantz
📍 Chennai