? WE’RE HIRING | TEAM LEAD – RESERVATIONS ?

Echor Hotels & Resorts is looking for an experienced and enthusiastic Team Lead – Reservations to join our growing team at Zirakpur.

We are looking for someone who can take ownership of the Reservations team, manage day-to-day operations, drive booking conversions, and ensure smooth coordination between the reservations team and our properties.

If you have strong experience in hotel reservations, guest handling, OTA/B2B bookings and team management, this could be the right opportunity for you!

? Location: Zirakpur

? Experience: 2–4 Years

⭐ Team Handling Experience: Preferred

? Team Management & Leadership

- Lead and supervise the day-to-day activities of the Reservations team.
- Allocate enquiries, calls and leads among team members.
- Monitor individual and team-wise performance on a regular basis.
- Ensure proper follow-up on all pending and tentative enquiries.
- Conduct regular team briefings and guide team members on daily priorities.
- Train new team members on reservation processes, hotel policies, tariffs and packages.
- Provide regular feedback and coaching to improve individual performance.
- Motivate the team to achieve monthly booking and revenue targets.
- Identify performance gaps and work on improving team productivity.
- Handle escalations and support team members in difficult guest situations.

? Reservations & Guest Handling

- Supervise and handle room reservations received through calls, WhatsApp, email, website and other channels.
- Ensure enquiries are handled promptly and professionally.
- Verify room availability, tariffs, meal plans,



inclusions and booking policies before confirmation.
- Ensure accurate guest and booking details are entered into the reservation system.
- Handle booking amendments, cancellations, rescheduling and special requests.
- Assist the team in converting enquiries into confirmed bookings.
- Handle key/VIP bookings and escalated guest queries when required.

? Sales & Revenue

- Monitor enquiry-to-booking conversion and identify areas for improvement.
- Follow up on lost, pending and tentative bookings.
- Encourage the team to maximise booking conversions.
- Promote upselling of room categories, packages, meals, activities and other hotel services.
- Ensure the team is updated about current offers, packages and promotional rates.
- Work closely with the Sales team to achieve overall revenue targets.
- Analyse daily booking performance and take corrective action wherever required.

? OTA & B2B Coordination

- Supervise reservations received through OTA and B2B channels.
- Coordinate with OTA/B2B partners regarding booking-related concerns.
- Ensure correct rates, availability, room categories and booking conditions are communicated.
- Monitor discrepancies related to bookings, rates, payments and cancellation policies.




- Coordinate with properties to ensure smooth handling of OTA and B2B-B2C reservations.

? Interdepartmental Coordination

- Coordinate closely with Sales, Operations, Front Office, Accounts and Property Managers.
- Ensure confirmed bookings are communicated accurately to the respective property teams.
- Coordinate regarding room availability, inventory, rates and special guest requirements.
- Ensure VIP, group and special-request bookings are properly communicated in advance.
- Assist in resolving operational issues related to reservations.

? MIS & Reporting

- Prepare daily, weekly and monthly reservation performance reports.
- Track team-wise enquiries, bookings, conversion ratios and revenue.
- Monitor pending enquiries and ensure timely closure.
- Share regular performance updates with management.
- Maintain accurate reservation and booking-related records.

We are looking for someone who:-

✔️ Has 2–4 years of experience in hotel reservations, hospitality sales, travel or a related field.

✔️ Has prior experience in team handling / team leadership.

✔️ Has good knowledge of hotel reservations and booking processes.

✔️ Understands OTA and B2B-B2C reservations.

✔️ Has excellent communication and convincing skills.

✔️ Can handle guest escalations professionally.

✔️ Has solid follow-up and coordination skills.

✔️ Is comfortable working with targets and performance metrics.

✔️ Has good knowledge of MS Excel and reservation systems.

✔️ Can take ownership and make decisions independently when required.

📌 Team Lead (Dera Bassi)
🏢 Echor Hotels
📍 Dera Bassi