Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a solid background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions. Key Responsibilities:● Lead client-facing programs end-to-end - from kickoff through delivery - ensuringoutcomes, timelines, and stakeholder expectations are consistently met.● Act as the primary program manager in client meetings,
steering discussions towardclarity, alignment, and next steps.● Manage stakeholder communications across multiple levels (executive, business, andtechnical) with clear, concise, and proactive updates. Confidently represent Syntasa inclient presentations, reviews, and status updates● Partner cross-functionally with Account Management, Services/Engineering tocoordinate resources, define priorities, and proactively manage risks.● Develop and maintain detailed project plans, status reports, and documentation andoversee project governance and program reporting. Maintain high-quality deliverydocumentation, reports, and decks that clearly communicate progress and results.● Contribute to continuous improvement by identifying process gaps, sharing bestpractices, and supporting the evolution of the PMO and delivery frameworks. Required qualifications:● Proven success in client-facing roles - facilit
📌 Customer Program Lead (India)
🏢 Syntasa
📍 India