Job Title: (System Engineer)

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is key to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Introduction

As part of Client's global IT Service Management team, the System Engineer's role is to support Client's IT community (global and divisional) in effectively utilizing Matrix42 Workspace Management. This includes, but is not limited to, rolling out and supporting Matrix42 Divisional Service Desk. User training, deployment support as well as managing trouble tickets are an integral part of the Engineer's daily challenges.

Major Responsibilities

· Matrix42 is Client's global IT service management tool. Supporting divisional and global IT to utilize Matrix42 fully and effectively is the main objective for the team of which this IT System Engineer would be a member.

· Management of incoming service and support requests via issue ticket, telephone and e-mail to ensure courteous, timely and effective resolution of user issues.

· Emergency support on a four-week rotation is required after a period of time.

· Prioritize and schedule problems to provide best possible customer service. Escalate problem (when required) to the appropriate Global IT group.

· Develop forms, workflows or other creative solutions to resolve business problems and customer requirements

· Provide process guidance and training to the user base

· Management of the application backend,



installing of version and extension upgrades and tracking, observation and fixing of system issues

Knowledge and Education

· College diploma or university degree in the field of Computer science or IT Management and/or three to five years of equivalent work experience.

· Familiarity with the fundamental principles of ITIL. ITIL Foundation certification is preferred but not required.

· Experience with IT Service Management solutions. (Matrix42 Workspace Management or similar products)

Work Experience

· Minimum of one-year experience providing level one and level two application support, ideally with an IT Service organization

Skills and Competencies

· Advanced SQL knowledge is preferred

· Basic/Advanced JavaScript skills

· Basic/Advanced Powershell skills

· Understanding and programming of API calls

· Basic knowledge of EntraID/Azure Resources

· Basic Power-BI skills

· Good written and oral communication skills

· Good interpersonal skills, listening and questioning skills

· Conversationally fluent in English

· Proven analytical and problem-solving abilities

· Ability to present ideas in user-friendly language

· Highly self-motivated and directed

· Keen attention to detail

· understanding of ITIL principles and practices

· Experience with Matrix42 ITSM a strong plus otherwise experience with similar ITSM solutions desirable

Work Environment For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Client culture.



We strive to offer an inspiring and motivating work Environment.

Additional Information

We offer attractive benefits (e.g. employee profit participation program) and a salary which is in line with market conditions depending on your skills and experience. For dedicated and motivated employees, we offer an engaging and diversified job within a energetic global team together with the individual and

Location: (Bangalore, India)

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at (phone hidden)

Rewards:

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

- An INC 5000 company for 10 years

- Corp!

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📌 System Engineer (Bengaluru)
🏢 Kyyba
📍 Bengaluru