- Active Directory administration, Basic any Fortigate Firewall Configuration.
- File and folder sharing to respective AD users or groups.
- Laptop or desktop hardware troubleshooting, if required change part like Battery, Keyboard, screen. Training and support will be provided for this if required.
- Operating systems installation and configurations, software troubleshooting, and network connectivity.
- Conceptual Knowledge of IT Basic Software like Antivirus, Helpdesk, MS Office, and Inventory Software.
- Outlook configuration and troubleshooting. Office 365 Basic will advantage.
- Networking concepts at the basics level – WiFi router configurations, IP address, Crimping. Network issues troubleshooting.
- Should be able to follow the internal processes and procedures and provide recommendations where applicable.
- (Optional) ESSL attendance app or machine handling.
- Basic SAP Support: Assist users with basic SAP operations (1st priority IT work; training will be provided).