Company Name: VARITE India Private Limited
About The Client
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).
The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop environment.
Essential Job Functions:
- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
- Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Maintain user entitlement mappings and access to appropriate VDI pools.
- Monitor system health and generate reports on performance, usage, and capacity.
- Test and implement updates, patches, and version upgrades to Horizon components and base images.
- Collaborate with the Infrastructure team on escalations related to networking,
storage, or host-level issues.
- Document standard operating procedures, troubleshooting steps, and FAQs for the internal knowledge base.
- Coordinate UAT testing for new images or configurations with business stakeholders.
- Participate in change management and implementation planning for VDI-related initiatives.
- Support onboarding and training for new users accessing the VDI environment.
Qualifications:
- Exp: 8 to 12 years
Education
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Preferred Certification: VMware Certified Professional – Desktop and Mobility (VCP-DTM).
Required Experience
- 2+ years in IT support roles with at least 1 year supporting VDI environments.
- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and Group Policies.
- Proficiency with Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.
Preferred Experience
- 3+ years supporting end-user computing or VDI in enterprise environments.
- Deep experience creating and maintaining golden images, including application installs, optimizations, and Windows updates.
- Familiarity with application packaging and troubleshooting application behavior in virtual environments.
- Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools.
- Working knowledge of FSLogix, profile redirection, and user data management.
- Experience integrating VDI with multi-factor authentication (MFA), antivirus, and DLP tools.
- Familiarity with Jira or similar ticketing and ITSM platforms.
- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI.
- Knowledge of monitoring tools such as Horizon Help Desk Tool, vRealize Operations, and ControlUp.
- Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable.
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Adaptability to evolving technologies and processes.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this chance, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
📌 Support Specialist – Horizon VDI (Noida)
🏢 VARITE
📍 Noida