Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:

Technical Tasks

- Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers)

- Strong Knowledge on PowerShell scripting

- Manage ESXi, Hyper V Patches

- Manage VMware Tools versions

- Manage VM with snapshots

- Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.

- Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).

- Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.

- Perform evaluation and testing of any new Server Image.

- Maintain and Support all CTW Servers.

- Proactively Monitor and resolve issues reported in vCenter Alarms

- Remediate CTW servers following issues found by SCOM monitoring services.

- Strong knowledge on Microsoft Clustering

- Advise End-Users/ SAP about missing patches and hot-fixes or any opportunity to migrate a Server to the latest standard.

- Report Server uptime and Server Availability to Authorized Users.

- Inform users about backups schedules / volumes.

- Maintain an up-to-date list of Server Owners/Inventory.

- Escalate relevant tickets to SAP SMEs and follow-up until closure.

- Windows Server OS patching using SCCM, Chef.

Process Expectations

- Follow agreed processes and procedures for ticket resolution.

- Have Pro-active approach to identify, co-ordinate and resolve tickets

- Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution

- Follow/Improve SLA resolution timings.

- Adhere to incident, problem and change management processes.

- RCA Preparation on Major Incidents

- Participate in team meetings as per the agreed governance model.





- Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group

- Participate and contribute in continual service initiatives/improvements.

- Assist operation line manager in meeting program objectives.

- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.

- Keep updated on new technologies and request training if needed.

- Communicate with identified users appropriately via all approved media.

- Adhere to Shift timings and Complete the assigned tasks

- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process

- Act as a backup resource, when in need.

Qualifications

- Good to have knowledge on vROPS, Log Insight

- EXP-4+ years

- University degree or equivalent work experience

- Good to have VMWare VCP Certification

- Expérience with ITIL processes especially incident, change and service level management

- Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.

- Able to work in 24/7 support shifts

- Willingness to learn new skills and technologies.

- Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.

- A keen eye for detail and a results driven approach

- Effective analysis: Ability to listen, analyze and summarize.

- Ability to work in stressful situations. Conflict management skills is a plus.

- Customer and team-work oriented.

- Outstanding communication skills.

Excellent

English written and oral communication skills

WORK EXPERIENCE

- More than 8 years of relevant Experience in the required areas (virtualization/server OS)

Required

- Expert knowledge of maintenance & troubleshooting of physical or virtual servers





- Expert knowledge of Microsoft Hyper-V and VMWare

- Hands on experience on PowerShell Scripting

- Administration of MS Windows Servers

- Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7

- Troubleshooting ESXi issues related to storage, network and performance.

- Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.

Desired

- Experience in HPE ProLiant DL systems, Synergy Blades

- Firmware and Server Patch management

- Knowledge of Networking

- Knowledge of SQL

- SCCM/Chef knowledge

- Work experience in an international environment.

Software

Industry experience strongly preferred.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Support Engineer- VMWare/Wintel (Bengaluru)
🏢 VARITE
📍 Bengaluru