Company Description:

IBOB Supply Chain Solutions is an India-based 3PL provider formed by experienced logistics professionals to deliver value-based supply chain solutions and help customers overcome complex operational challenges. As the India sub-brand of SF International, IBOB connects to a global network of courier and e-commerce services spanning over 78 nations for courier and 225 countries and regions for e-commerce, with branches in more than 20 countries. The company combines deep industry knowledge with technology-driven, customized solutions across warehousing, in-plant logistics, transportation (primary, secondary, and last-mile), and freight forwarding (air and sea).

IBOB also offers specialized services such as IOR, on-demand warehousing, and temporary storage, managing over 900,000 sq. ft of warehousing space in India. Focused on long-term partnerships, IBOB serves diverse sectors including CCC (Computer, Consumer & Communication), e-commerce, pharma and health tech, automotive, chemicals, and general industries.

Location: Chennai

Reports To: Head, CCFF

Function: Operations / Customer Support – 3PL & Logistics

Role Purpose:

To support end-to-end execution of container shipments to West Africa by coordinating between suppliers, vendors, and destination logistics teams, ensuring timely documentation, smooth shipment planning, and minimal demurrage & detention (D&D;) charges at destination.

Key Responsibilities:

- Shipment Coordination
- Handle planning and execution for SEA and AIR shipments to West Africa.




- Coordinate between finalized vendors/suppliers and destination logistics teams for smooth movement of 80–100 container shipments monthly.
- Documentation Management
- Liaise with suppliers and consignees to collect and verify all essential shipping documents (commercial invoice, packing list, BL/AWB, certificates, etc.).
- Ensure documents are complete and shared on time to avoid shipment delays.
- D&D; Monitoring & Cost Control
- Track vessel/flight schedules and container free time at destination.
- Proactively follow up with destination logistics teams to prevent or minimize demurrage and detention charges.
- Escalate potential delay risks in advance with clear reasons and proposed actions.
- Communication & Reporting
- Act as the primary support contact for internal sales/operations teams and external partners on shipment status.
- Maintain simple trackers/logs for shipments, documents, and D&D; incidents.
- Provide regular updates on critical shipments and issues to the reporting manager.

Skills & Qualifications:

- Graduate in any discipline; supply chain/logistics background preferred
- 1–3 years of experience in freight forwarding, 3PL, or export-import operations
- Positive understanding of SEA and AIR shipment processes and documentation
- Strong coordination, follow-up, and communication skills (email & phone)
- Basic Excel skills for trackers and reports
- Ability to work under pressure and manage multiple shipments simultaneously

Working Hours & Location:

- Full-time role, based in Chennai and willing to travel to Pune for Customer Coordination
- May require occasional coordination across time zones for West Africa shipments

Interested associates must send their updated profile to: [email protected]

📌 Support Desk Executive -West Africa Shipments (SEA & AIR) (Chennai)
🏢 IBOB Supply Chain Solutions
📍 Chennai