Job Title : Student Support - Telecaller

Experience: 0–1 Years

Location: Pune

About the Role

We are looking for a Telecaller to join our growing team. The candidate will be responsible for working on the assigned student lead database, connecting with prospective students and parents, understanding their educational requirements and identifying qualified opportunities for admissions.

Key Responsibilities

1.Work on the assigned student lead database and make outbound calls to prospective students and parents.

2.Understand student's educational requirements, interests, course preferences, and admission needs.

3.Provide relevant information about courses, universities, programs, and admission opportunities.

4.Identify and qualify prospective students based on their requirements, eligibility, and level of interest.

5.Conduct regular and timely follow-ups with prospective students and parents.

6.Maintain accurate records of calls, conversations, follow-ups and lead status.





7.Handle basic queries related to courses and admissions and escalate complex queries to the relevant team.

8.Update the CRM/database regularly with call outcomes, remarks, lead status, and next follow-up dates.

9.Coordinate with the counselling team to ensure a smooth transition of qualified leads.

10.Track and share regular updates on lead progress, follow-ups, and conversions.

11.Ensure consistent calling and follow-up activity to maximise lead engagement and conversion opportunities.

Requirements:

1.Excellent verbal communication and interpersonal skills.

2.Comfortable communicating with students and parents over the phone.

3.Robust listening and requirement-understanding skills.

4.Good follow-up and relationship-building abilities.

5.Target-oriented and result-driven approach.

6.Basic knowledge of MS Excel/Google Sheets and CRM tools.

7.Ability to manage and update lead data accurately.

Apply Now:

Email: [email protected] / [email protected]

📌 Student Support - Telecaller (Pune)
🏢 SelectYourUniversity
📍 Pune