Role & responsibilities

1. Sales & Target Achievement

- Achieve monthly and quarterly store sales targets.
- Drive walk-in conversions and maximise revenue per customer.
- Follow up consistently with all enquiries, leads and quotations.
- Convert high-value and customised furniture enquiries into orders.
- Identify opportunities for cross-selling and upselling across furniture and home dcor categories.
- Maintain a healthy sales pipeline and ensure no lead is left unattended.

1. Customer Experience

- Welcome and engage customers visiting the store in a professional and warm manner.
- Understand customers' requirements, lifestyle, budget, home size and design preferences.
- Recommend suitable products based on customer requirements.
- Explain product features, materials, craftsmanship, finishes, dimensions, customisation options and delivery timelines.
- Handle customer objections and negotiate effectively while maintaining Fabuliv's premium positioning.
- Ensure customers receive a seamless experience from enquiry to order and delivery.

1. Lead Management & Follow-ups

- Manage leads received through the website, phone calls, WhatsApp, social media and other channels.
- Maintain accurate records of all leads and follow-ups in the CRM.
- Ensure timely follow-up on quotations and pending decisions.
- Reconnect with old and dormant leads to generate additional sales.
- Track every lead until it is converted or formally closed.

1. Store Management

- Ensure the showroom is always maintained to Fabuliv's premium standards.
- Ensure products are properly displayed, clean and presentable.




- Coordinate with the visual merchandising and operations teams when required.
- Ensure product information and pricing displayed in the store is accurate.
- Maintain discipline and professionalism within the sales team.

1. Team Management

- Lead and motivate the store sales team.
- Allocate leads and customers appropriately among team members.
- Monitor individual sales performance and conversion ratios.
- Conduct regular sales reviews and provide coaching to team members.
- Train the team on products, materials, finishes, pricing, customisation and Fabuliv's brand story.
- Set daily and weekly sales priorities for the team.

1. Coordination with Internal Teams

- Coordinate with production, design, customer support, logistics and accounts teams to ensure smooth execution of customer orders.
- Communicate customised requirements accurately to the concerned teams.
- Follow up on production and delivery commitments where required.
- Escalate customer issues promptly and ensure timely resolution.

1. Reporting & MIS

- Prepare daily and weekly sales reports.
- Track store revenue, leads, conversions, average order value and pending follow-ups.
- Monitor lost orders and identify reasons for non-conversion.
- Share competitor insights and customer feedback with management.




- Provide regular updates on sales performance and upcoming opportunities.

Key Performance Indicators (KPIs) The Sales Manager will be evaluated on:
- Monthly store sales
- Achievement against sales targets
- Lead-to-order conversion rate
- Walk-in conversion rate
- Average Order Value (AOV)
- Follow-up efficiency
- Number of repeat customers/referrals
- Customised order conversion
- Lead response time
- Customer satisfaction
- Team productivity
- Lost-lead percentage

Preferred candidate profile

Must Have

- 3-7 years of experience in sales, preferably premium/luxury retail.
- Strong communication and interpersonal skills.
- Excellent convincing and negotiation abilities.
- Strong follow-up and relationship-management skills.
- Target-oriented and commercially driven.
- Ability to handle high-value customers professionally.
- Valuable understanding of CRM and lead management.
- Comfortable working with monthly sales targets.

Preferred Experience in any of the following industries will be an advantage:
- Luxury furniture
- Interior design
- Home dcor
- Modular kitchens
- Real estate
- Premium automobiles
- Luxury lifestyle
- Jewellery
- High-end retail

Personal Attributes We are looking for someone who is:
- Confident and well-spoken
- Well-groomed and presentable
- Highly customer-focused
- Energetic and proactive
- Target-driven
- Persistent with follow-ups
- Good at building relationships
- Comfortable dealing with affluent customers
- A problem solver
- Passionate about design, furniture and interiors
- Capable of working independently and taking ownership

📌 Store Sales Manager (Gurugram)
🏢 Fabuliv
📍 Gurugram