Job Title: Floor Manager/Store Manager

Department: Sales

Reports To: Store Manager/Retail Head

Job Overview:

We are looking for a dynamic and experienced Store Manager to oversee the ethnic menswear section at Kalki Fashion, a leading name in luxury ethnic fashion. The ideal candidate will be a motivated leader with a strong sales background, a deep understanding of ethnic menswear, and the ability to deliver exceptional customer service. This role involves managing the menswear floor, driving sales, leading a team, and ensuring an exceptional shopping experience for our customers.

Key Responsibilities:

1. Team Leadership & Management:

- Lead, motivate, and manage the ethnic menswear sales team to ensure high performance and outstanding customer service.
- Provide continuous training and development to the team on product knowledge, sales techniques, and customer service.
- Conduct regular team meetings to discuss sales targets, product updates, and customer feedback.
- Delegate tasks effectively and ensure that the team is engaged and focused on achieving store goals.

2. Product Knowledge and Expertise:

- Maintain a deep understanding of Mens wear collections, trends, fabric types, and customization options.
- Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options.
- Communicate detailed information about the design, fabric, stitching, and fit to ensure clients make informed decisions.

3. Customer Engagement & Service:

- Ensure that customers receive personalized, professional, and exceptional service.
- Guide customers in selecting ethnic menswear, providing styling advice, and helping them create the perfect look for various occasions.
- Resolve customer concerns or complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.
- Foster a strong relationship with repeat customers to drive brand loyalty and referrals.

4. Sales & Target Achievement:





- Achieve and exceed the sales targets for the ethnic menswear section.
- Develop and implement strategies to drive sales, increase foot traffic, and maximize revenue.
- Monitor individual and team sales performance, providing regular feedback and encouragement to meet or exceed goals.
- Upsell and cross-sell ethnic menswear products such as sherwanis, kurtas, accessories, and footwear.

5. Store Operations & Visual Merchandising:

- Oversee the daily operations of the ethnic menswear floor, ensuring that it is clean, organized, and visually appealing.
- Ensure that all products are well-stocked, properly displayed, and visually aligned with Kalki Fashions high standards.
- Assist in visual merchandising to highlight new arrivals, special collections, and seasonal trends.
- Ensure that all stock is accurately tagged, sized, and displayed, and manage replenishment as needed.

6. Inventory & Order Management:

- Oversee inventory levels, track stock movements, and ensure that the ethnic menswear section is adequately stocked.
- Assist with stocktaking, inventory management, and the timely replenishment of products.
- Handle order processing and ensure timely delivery of customer orders, ensuring accurate size and fit.

7. Customer Feedback & Satisfaction:

- Actively gather customer feedback and share it with the management team to improve customer service and product offerings.
- Ensure that the team responds positively to customer suggestions and concerns, continuously improving the customer experience.
- Implement strategies to enhance customer satisfaction, ensuring that customers leave with a positive impression and are likely to return.

8. Brand Representation & Promotion:





- Uphold the brand image of Kalki Fashion, ensuring that all interactions with customers reflect the company’s values of quality, luxury, and exceptional service.
- Promote new collections, special promotions, and store events to increase customer engagement and drive sales.

Skills & Qualifications:

- Education: High school diploma or equivalent. A degree in Fashion, Retail Management, or Business is a plus.

Experience: 6+ years of experience in retail management, with at least 3 years of experience managing a sales team in ethnic wear, menswear, or luxury fashion.

Skills:

- Strong leadership and team management skills with the ability to inspire and motivate a team.
- In-depth knowledge of ethnic menswear styles, fabrics, and current trends.
- Exceptional customer service skills with a focus on creating personalized shopping experiences.
- Strong sales and negotiation skills with a proven track record of achieving sales targets.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and staff.
- Organizational skills, with the ability to manage store operations efficiently.
- Proficiency in inventory management and POS systems is a plus.
- A positive and energetic attitude with a passion for fashion and customer satisfaction.

Personal Traits:

- Passion for fashion and Mens wear.
- A positive, qualified, and approachable demeanor.
- Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations.
- High attention to detail and organizational skills.

Working Conditions:

- Location: Kalki Fashion Retail Store.
- Shift Time: 11 AM to 9 PM.
- Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday).
- Physical Demands: Ability to stand for long periods, assist clients with dress fittings, and manage the organization of the menswear area.

Company website: https://www.kalkifashion.com/in/

📌 Store Manager (Mumbai)
🏢 Kalki Fashion
📍 Mumbai