09 Sep
|
7-Eleven Global Solution Center – India
|
Bengaluru
09 Sep
7-Eleven Global Solution Center – India
Bengaluru
Job Title: Specialist - TSCLocation: Bangalore Experience: 1 to 5 years in Global Service Desk Role Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience. Key Responsibilities:• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.• Understand and resolve customer issues within defined SLAs.• Escalate complex issues to senior specialists/team leads when needed.• Document interactions accurately in the CRM system.• Meet KPIs: first contact resolution, response time, quality score, and CSAT.• Adhere to shift schedules, especially during US business hours (night shift).
📌 Global Service Desk/ Technical Support (Bengaluru)
🏢 7-Eleven Global Solution Center – India
📍 Bengaluru