Role Purpose Payroll processing and full & final settlement

Key Accountability

- Governance of external payroll service providers, ensuring 100% adherence to contractual SLAs.
- Map and boundary-test interface integrations between PeopleSoft HRMS and vendor calculation engines.
- Standardize standard operating procedures (SOPs) split between in-house execution and vendor tasks.
- Oversee full and final (F&F;) settlements, managing severances, gratuity, and notice buyouts.
- Liaise with all internal & external stakeholders in preparing month-on-month payroll for the company, hence ensuring timely & accurate salary disbursements to all working employees.
- Design, launch, and manage the internal payroll ticketing helpdesk system.
- Set and enforce strict Key Performance Indicators (KPIs) for query turnaround time (TAT).
- Serve as the final tier-3 escalation point for sensitive, high-impact executive query resolution.
- Drive proactive employee education campaigns regarding tax planning, regimes, and year-end submissions.
- Command total compliance across Provident Fund (PF), ESIC, Skilled Tax (PT), and LWF.
- Direct monthly TDS deductions, quarterly Form 24Q submissions, and annual Form 16 configurations.
- Represent the organization as the primary subject matter expert during regulatory government audits.

Payroll Team’s Responsibilities
- Coordinate with the Corporate HR team on employee data changes and benefits as recorded in the HR Information system from time to time.




- Liaise between internal payroll systems, external payroll vendors & employees to provide full support in resolving all important queries on time
- Support all audits on payroll/F&F; related matters.
- Document all processes stringently & deliberately, setting a high bar for Payroll and F&F; operations management & efficient knowledge transfer to new recruits if any.
- Manage the payroll process end to end, often reporting to the Finance & ensuring all data requests are met with, as also any ad-hoc reports upon business requirements.
- Drive automation projects, identify area of improvement and make amendments to ensure seamless process flow

Educational Qualification Any Graduate / Postgraduate (Preferred major in Human Resources and Minor in Finance) Knowledge of Income tax and Labour law would be an additional advantage

Competencies (Knowledge & Skills)

Knowledge

- MS Office (Word, Excel, PowerPoint, Access)
- SAP Modules
- Labour laws, Income tax rules and GST knowledge
- Data MIS management

Skills

- Good communication, negotiation, interpersonal & presentation skills
- Good knowledge of financial operational & accounting knowledge
- Should have a logical and analytical bent of mind.
- Flexibility in terms of working profiles and roles
- Ability to learn a new domain quickly & open to change
- should be organized and have a systematic approach for on-time closures
- Proactive & Solution oriented approach

📌 Sr.manager MIS - Shared Services (Mumbai)
🏢 ICICI PRUDENTIAL LIFE INSURANCE
📍 Mumbai