Senior Service Management EngineerSenior Service Management Engineer, Technical Implementation, Services Technology

Overview

Technical Implementation team is part of MasterCard Services group and one of the most rapidly growing organization in the space. Services Technology Teams provides analytic software tools that enable large, consumer-focused businesses to seize the Big Data analytics prospect by triangulating between business strategy, algorithmic math, and large databases to improve decisions.

Technical Implementation team is a core component to consulting services, managing the data acquisition, integration and transformation of client provided data within the Test & Learn platform for global engagements.

Role The Senior Services Management Engineer will be part of the BizOps team, responsible for delivering timely and efficient ETL support. The team manages multiple ETL loads across a wide range of clients and industries, ensuring quick failure resolution to maintain high standards of project delivery.

This is a high-impact role focused on reducing average response times, improving SLAs, and driving process innovation within the team.

Key Responsibilities

Respond promptly to ETL failure tickets and ensure timely resolution.

Collaborate with client teams to identify root causes, apply necessary fixes, and provide detailed issue summaries.

Work to minimize recurrence of known issues.

Automate repetitive or manual processes to improve efficiency.

Maintain strong stakeholder relationships by collecting and acting on feedback.





Develop innovative approaches to improve resolution times and overall SLA performance.

Manage the respective aub-teams and ensure deliverables meet client expectations.

Acts as the technical mentor for the sub-team.

Ensure timely responses to client queries and urgent requests.

All About you

BE/BTech in a quantitative field (e.g., Computer Science, Statistics, Econometrics, Engineering, Mathematics, Operations Research). ME/MTech preferred

Excellent English quantitative, technical, and communication (oral/written) skills; is an excellent listener

Expertise with hands-on experience with RDMS technologies, preferably with Microsoft SQL Server, Databricks or PySpark with at least one scripting language (VB Script, Perl, Python)

Demonstrate excellent skills in the ability to innovate, think critically and disaggregate problems. Able to provide oversight, validation and quality control to own and teamwork product

Ability to easily move between business, data management, and technical teams; ability to quickly intuit the business use case and identify technical solutions to enable it

Able to balance multiple projects and differing project priorities

Flexible to work with global offices across several time zones

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Service Management Engineer (Pune)
🏢 Mastercard
📍 Pune