09 Sep
|
GRANDEUR RECRUITMENT CONSULTANTS
|
Bengaluru
09 Sep
GRANDEUR RECRUITMENT CONSULTANTS
Bengaluru
SLA & KPI Management: Track and meet client metrics, including Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT)
People Leadership: Guide, mentor, and evaluate Team Leaders (TLs) and Assistant Managers (AMs).
Required Candidate profile
1 to 20+ years of total experience in the BPO sector, with at least 4–5 years in a core managerial role handling international voice or non-voice processes.
Flexibility to work in rotating & US shifts
📌 Sr Operations Manager / Manager For a Bpo (Bengaluru)
🏢 GRANDEUR RECRUITMENT CONSULTANTS
📍 Bengaluru