Key Skills: Telecom, itsm, Service Now, CSM, Architect, Agile Methodology, Waterfall
Roles and Responsibilities:
Drive functional and technical solution design across the Service Now domain Translate business and IT requirements into Service Now solutions aligned to OOTB capabilities and architectural standards Provide architectural oversight across solutioning and development activities Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans Support Agile planning activities and guide squads with technical direction and platform expertise Skills Required:
14+ years of relevant experience in Service Now architecture and platform delivery Strong hands-on experience with Service Now implementations, especially in CSM or TSM environments Proven background as an IT architect in a telecom context Ability to design scalable platform solutions and evaluate impact across connected systems Experience working with Service Now platform capabilities and enterprise integration scenarios Positive to Have:
Experience with Waterfall delivery methodology Experience with Agile methodology Education: Master's degree in IT, Telecom, or equivalent experience

📌 Servicenow architect_102616 (Bengaluru)
🏢 MyCareernet
📍 Bengaluru