Group Company: AU Small Finance Bank Limited

Designation: Senior Centre Manager - MFIB - Sales & Services

Position description: Client sourcing with ETB & NTB clients, Client servicing

Job Summary

Client sourcing with ETB & NTB clients, Client servicing

Primary Responsibilities

- Achieve assigned target for sales and regular collection
- Conduct center meeting as per the schedule
- Ensure collection receipt against collection
- Depositing amount at branch as per company policy
- Take follow up for FTOD cases
- Pre-disbursement documentation process
- Handle customer queries, build up customer relationship and develop brand value in the market
- Conduct physical verification of customer residence to identify right client

Additional Responsibilities

- Clarify all customer queries in terms of ROI, charges, repayment process, Insurance etc.
- Do not get involved financial or non-financial transaction with customers.
- Explicit queries of customer, clarify all charges, and future legal implications
- Maintain decency and good behaviour while dealing customers/gaurantors
- Conduct reference check from neighbours or other customers from the village to check internal conflicts among group members.
- Perform tasks with sincerity and maturity , not causing any harm to the goodwill and the dignity of the client.
- Maintain customer confidentiality and do not disclore information about the client to any third party.
- Adhere to code of conduct of the bank.
- Timely reporting to supervisors and seniors
- Take responsibility of bank information and do not disclose info to any Third party - verbal, written , soft copy.
- Safeguard bank assets s.a. Identity Card, SIM, Tablet, Bag, Computer Systems, Mobile/printer etc.

Required Work Experience

- Industry: NA

- Role: Center Manager
- Years of experience:



0 to 1

Key Performance Indicators

Number of ETB & NTB clients disbursed, Collection efficiency, Customer relation

Required Competencies

- Ownership and accountability for results
- Customer-centric mindset and actions
- Familiar with IT tools and live tracking tools
- Hard work and detail-orientation
- Eager to learn and grow as a sales professional
- Positive mindset, ethical and high integrity
- Bias for Action and Urgency
- Able to do communication in regional/local language

Required Knowledge

- Product/Domain knowledge

- Familiarity with Digital applications
- Target Market Knowledge - Local Area geography familiarity
- Ability to do detailed analysis on customer retention and to acquire NTB clients

Required Skills

- Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
- Relationship Management - Client-Centric Approach, respectful
- Business tact & Negotiations - resolving Conflict

Required Abilities

Physical:

- Physical fitness
- Mental agility
- Ability to do extensive field travel/work
- Ability to handle work pressure and demanding clients

Other:

- Valid Two-Wheeler Driving License
- Personal 2-wheeler

- Own Smartphone
- Track record of past employment
- Positive reference check and clear civil report

Work Environment Details

90% - Field, 10% - Office

Specific Requirements

- Travel: High
- Vehicle: 2-wheeler

- Work Permit: NA

Other Details

- Contract Types: Permanent
- Time Constraints: As per business requirements
- Compliance Related: Aherence to Code of Conduct policy of the bank; Non-disclosure of confidential information about bank, clients; Responsible handling of bank assets s.a. ID Card, SIM, Tablet, digital devices, Receipt book etc.; Adherence of KYC guidelines as per RBI instruction

📌 Sr Centre Manager - MFIB - Sales & Services (Pindwara)
🏢 AU Small Finance Bank
📍 Pindwara