Role & responsibilities

Digital Adoption & WalkMe

- Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows).
- Configure targeting, segmentation, and personalization.
- Optimize adoption experiences across Digital Health applications.

Training & Enablement

- Develop role-based learning journeys and training content.
- Simplify complex workflows into effective in-app guidance.
- Apply instructional design and adult learning best practices.

Analytics & Optimization

- Monitor adoption, engagement, and completion metrics.
- Identify friction points and drive continuous improvement.
- Measure and report user adoption and training effectiveness.

Stakeholder Collaboration

- Partner with Product, IT, Engineering, and business teams.
- Gather requirements and translate user needs into adoption solutions.
- Support digital transformation and change initiatives.

Change Management

- Drive adoption strategies for product launches and enhancements.
- Reduce reliance on traditional training through digital guidance.
- Support communication and user engagement plans.





Preferred candidate profile

Required

- 37+ years in Digital Adoption, Training, Learning & Development, or Change Management.
- Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).
- Robust instructional design and stakeholder management skills.
- Experience supporting enterprise applications (Salesforce, SAP, Workday, ServiceNow).

Preferred

- WalkMe certification (Builder I/II or higher).
- Knowledge of HTML, CSS, and basic JavaScript.
- Experience with analytics, change management frameworks (ADKAR/Prosci), LMS platforms, and regulated environments.

Key Competencies

- User-centric mindset
- Strong communication and collaboration skills
- Analytical and data-driven problem solving
- Ability to simplify complex processes
- Adaptability and continuous improvement focus

Success Measures

- Increased product adoption and engagement
- Reduced training and support effort
- Improved workflow completion rates
- Measurable business impact and user satisfaction

📌 Sr. Associate - Software Engineer (walk-me) (Bengaluru)
🏢 Careernet
📍 Bengaluru