Company Name: VARITE India Private Limited

About The Client

We are a digital transformation company. We make digital humanTM by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company.

Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

About The Job:

- The Benefits Support Specialist - L2 independently manages benefit administration on activities, including provider outreach, claim support processes, documentation on review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Essential Job Functions:

- Process complex benefit administration on activities with minimal supervision

- Review claim documents and determine appropriate next steps

- Contact providers and other stakeholders to obtain required information

- Manage follow-up actions and resolve outstanding requests

- Ensure compliance with quality, productivity, and service-level standards

- Identify and resolve processing exceptions

- Maintain accurate and complete documentation

- Support multiple product lines and workflows

- Assist with training, coaching, and knowledge sharing

- Escalate issues or exceptions to leadership when needed





- Recommend process improvements and efficiency opportunities.

Qualifications

- Graduate in any discipline or equivalent work experience

- Experience in contact center operations within disability, leave administration, insurance, claims processing, and healthcare operations domains

- Experience working with productivity and quality performance metrics

- Experience handling provider outreach or benefit-related support activities

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this chance, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal chance employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Sr. Assoc-Trans Processing (Kochi)
🏢 VARITE
📍 Kochi